Shipping policy
Our team is committed to ensuring that your order is processed within 24 business hours of receiving it, so that you can receive it as quickly as possible. Business days mean Monday to Friday, excluding holidays. Please note that we do not ship on Saturdays and Sundays.
We deliver to addresses within Canada only. All our packages are delivered by Post Canada. Delivery times are 3-7 business days. Any additional delay is the responsibility of the shipping provider. Please contact them directly with your tracking number for any lost packages or abnormal delivery times.
Shipping rates in Canada :
QUÉBEC AND ONTARIO*
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75$ and + before taxes |
Free delivery |
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Less than 75$ before taxes |
Shipping costs are calculated based on the weight of the order and your location. The fee calculator will show you the final price when confirming your order. |
*Some regions of Quebec are excluded from our shipping rates, including northern regions where you will be charged a surcharge. You may be charged additional fees for remote areas or for heavy or high-volume items. These fees are independent of the free shipping offer. We will contact you by phone if this applies to you.
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OTHER PROVINCES IN CANADA*
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Shipping costs for these regions are calculated based on the weight of the order and your location. The fee calculator will show you the final price when confirming your order. |
* Additional fees for remote areas or for heavy or high-volume items may be charged. We will contact you by phone if this applies to you.
If you have any questions about shipping rates, we recommend that you contact us at: info@dentlerchews.com
Applicable sales taxes will depend on the province or territory where the shipment is made. You must notify us of any item damaged in transit within 24 hours of receipt.
If your order is returned to us because you did not claim it or a wrong address was provided at the time of purchase, we will refund your purchase minus any applicable shipping charges based on your purchase. If you would like your order to be sent to you again, you will be charged additional shipping costs.